Date last modified: April 2023
Thank you for your interest in EuroPharma, Inc, home of the Terry Naturally brand (hereinafter, “EuroPharma”, “we”, ‘our”, “us”). This Statement of Privacy describes how EuroPharma, Inc. treats information received about you when you provide information to us.
Your privacy is important to us. At EuroPharma, Inc. we are committed to maintaining the privacy and accuracy of your personal information and to protecting such information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
EUROPHARMA, INC. DOES NOT SELL OR SHARE ANY PERSONAL INFORMATION OR SENSITIVE PERSONAL INFORMATION.
Notice at Collection-California Residents
This serves as our Notice at Collection of Personal Information as required by California law. EuroPharma, Inc. DOES NOT SELL OR SHARE any personal information. We may collect personal information as detailed below within “Types and Categories of Personal Information We Collect”. We retain your personal information for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements imposed by law. This means that the retention period for your personal information will vary depending on the type of data.
EuroPharma, Inc. does not knowingly collect or share any personal information from children under 18 years of age. If you are under 18, you may only use this site with the consent and involvement of a parent or guardian. In the event we learn that we have collected personal information from a child, we will delete that information as quickly as possible.
Types and Categories of Personal Information We Collect
Personal information is defined as information that identifies, relates to, describes, or could be linked to a consumer. Some examples of personal information we may collect about you: name, street address, phone number, email address and account name. Personal information collected by EuroPharma, Inc. is never sold or shared. Sensitive personal information is typically referred to as information that may result in harm if mishandled. One piece of sensitive personal information we may collect about you: credit card number.
Sensitive personal information collected by EuroPharma, Inc. is never sold or shared. EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our sites.
Personal information and sensitive personal information that is made publicly available is generally not subject to privacy law.
Categories of Personal Information We Collect and May Have Collected about Consumers in the Last 12 Months. EUROPHARMA DOES NOT SELL OR SHARE THIS INFORMATION.
|Category||Descriptive Examples||Is Information Shared?||Business Purpose for Collecting and/or Sharing|
|Personal Identifiers||Name, shipping address, billing address, email address, telephone number.||No||To process and send your order, to communicate with you regarding your order, to fulfill your auto-ship subscription, email you with marketing data, promotions or news, to communicate with you regarding your testimonial and/or story, to communicate with you when using our “chat” feature, to process and validate personal information requests, and to follow up with you if you have contacted us with a question.|
|Online Identifiers (See “Cookies and Other Tracking” section)||IP address, device information, cookies, pixel tags and similar technologies.||No||General non-identifiable analytical data|
|Commercial Information||Products you purchased.||No||For our business records and in the event there is a recall|
|Health Data||You may furnish us with health-related information in asking a question or reporting an adverse reaction to the use of a product.||No||To provide a response to a question or to fulfill FDA reporting requirements.|
|Internet and Electronic Network Data||Browsing history, search history, interaction with an internet website or ad, pages visited, time spent on pages.||No||General non-identifiable analytical data|
|Your Feedback||Information you provide about our Services, which may include surveys and/or product reviews.||No||To better our Services and provide feedback regarding product reviews, and post testimonials on our websites, use in marketing materials, and post on social media.|
|Geolocation Data||Information about general city, state, or region in which a user is located.||No||General non-identifiable analytical data|
|Professional or Employment Data||If you apply for a job we collect information contain in your resume, including contact details, employment history, skills, qualifications, compensations, criminal history, credit history, and similar data.||No||To evaluate potential employees and comply with State and Federal employment regulations.|
|Inferences||Inferences drawn from some of the personal information categories listed herein and used to create a general consumer profile reflecting your purchasing and marketing preferences, characteristics, and behaviors.||Yes||General non-identifiable analytical data|
|Sensitive Personal Information|
|Payment Details||Debit/Credit card number||No||To process order payment.|
We may collect other information that is not identifiable during some visits to our Web site, we may use software tools to measure and collect session information, including:
- Page response times
- Download errors
- Length of visits to certain pages
- Page interaction information (i.e. scrolling, clicks, and mouse-overs)
- Methods used to browse away from the page
This information is used only to help us ensure Site functionality and to improve our Services to you.
We may also collect information that you publicly post on our social media pages such as our Facebook®, Instagram®, YouTube® pages, etc. Information is collected only if you are requesting we provide you with a response. The information collected is used so that we may respond to you and is not used for any other purpose.
Retention of Personal Information
We retain your personal information for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements imposed by law. This means that the retention period for your personal information will vary depending on the type of personal data.
How is Personal Information and Sensitive Personal Information Collected?
When you visit this site, EuroPharma records certain information that your Web browser sends whenever you visit any Web site.
Cookies and Other Tracking
EuroPharma, Inc. collects information, and authorizes our third-party vendors to collect information, about our users on our site and for other services. Common tracking tools are used to collect this information. These tools may include Cookies, Pixels, and other similar technologies.
EuroPharma, Inc. and others use a technology commonly known as a "cookie," which is a small data file our server places on your computer or mobile device to recognize your device. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Through cookies, we are able to collect information that we use to improve our websites and mobile applications and improve your overall experience on them. For example, through cookies, we can keep count of return visits to our website, collect and report on aggregate statistical information, and manage multiple instances of our websites in a single browser. We may also collect other data through cookies, such as the page or website that referred you to us, and your current IP address. The cookies we place on your hard drive are known as "first-party cookies."
Links to Other Websites; Your Direct Third-Party Disclosures
How is Your Personal Information Used?
When you do provide us with personal information we may use that information to fulfill your requests for products or to help personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples are listed below:
- To process and fulfill orders
- To register and service your account
- To process payment
- To provide you with a service
- To improve customer service
- To better understand your needs and how we can improve our products
- To respond to reviews, comments, or other feedback you may provide to us
- To send you emails to notify you of your order status, any company news, product updates, promotions, etc.
- To administer surveys or market research • To undertake statistical analysis and research, and for demographic profiling purposes
- To carry out other purposes which are disclosed to you and to which you consent
Personal information, of any kind, collected by EuroPharma, Inc. is never sold or shared.
EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our site and we never share sensitive personal information.
How do we Protect Your Personal Information?
EuroPharma, Inc. takes reasonable steps to protect personal information. EuroPharma, Inc. uses technologies and processes such as access control procedures, network firewalls, and physical security. These technologies and methods increase the security and privacy of information traveling to, from, and within the EuroPharma, Inc. network.
EuroPharma, Inc. also safeguards personal information from unauthorized access. Only authorized EuroPharma, Inc. employees, service provides, or agents carrying out permitted business functions are authorized to access personal information.
Although we have excellent security measures in place, no data transmission over the Internet or phone is one hundred percent secure. As a result, we cannot guarantee the security of any information you submit to us. Additionally, we are not responsible for the security of personal information you transmit to the site and/or the services over networks that we do not control, including the internet and wireless networks, along with phone carriers. You agree that you provide us with any personal information and data at your own risk. We shall not be liable or responsible for any data incident or event that may compromise the confidentiality, integrity, or security of your personal information caused by a third party.
Is Any of Your Personal Information Disclosed to Outside Parties?
EuroPharma does not sell or share your personal information or sensitive personal information to any outside party.
Some of your personal information is disclosed to service providers that assist with our business activities, including payment card processors, shipping carriers, marketing partners, coupon delivery vendors, data enhancement services, and companies that help us improve our products and services. We do not allow these service providers to share or use your personal information for any purpose other than providing the contracted services on EuroPharma’s behalf. Additionally, we require our service providers to keep your personal information secure.
EuroPharma may share your personal information in other circumstances as required by law or if we believe sharing the personal information will help protect the safety, property, and rights of our customers, associates, and other persons.
Some applications on this Web site are served by third parties, including content providers and application providers. Visitors should consult the other Web sites’ privacy policies as EuroPharma, Inc. has no control over information that is submitted to, or collected by, these third parties. Each third-party Web site is solely responsible for its own privacy practices and policies.
Your Privacy Choices: Opt-Out
Marketing: We offer you various ways to opt-out of receiving certain communications from us. If you would like to opt-out of receiving email marketing communications from us, you may click the “Unsubscribe” link found at the bottom of the marketing emails that we send and follow the easy instructions to opt-out, or you may click the "Update your preferences" link to update your email settings. If you would like to opt-out of receiving marketing phone calls, you can inform the agent with whom you speak that you would like to be placed on EuroPharma, Inc.’s "Do Not Call" list. If you wish to be removed from the list of customers who receive direct mail and other EuroPharma, Inc. advertisements through the mail, contact us by any of the following methods: Phone: 877-575-5155; Email: click here to complete form; U.S. Mail: EuroPharma, Inc. 955 Challenger Drive, Green Bay, WI 54311. Please be sure to include your full name and mailing address that you would like removed from our postal mailing list. Please allow sufficient time for your preferences to be processed and updated.
What are Your Rights?
If you want to request the personal information we’ve collect about you, update your personal information, or delete your personal information, please click here or call 877-575-5155.
Persons with Disabilities
If you reside in California you have the following privacy rights as outlined by the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020:
- Right to Access or Know Your Personal Information—You have the right to request a copy of the personal information we have about you; (i) the categories of personal information collected; (ii) the sources from which the personal information is collected; (iii) the business purpose for collecting or sharing personal information; (iv) categories of personal information we have disclosed for a business purpose; (v)categories of third parties your personal information was disclosed to; (vi) the specific pieces of personal information collected.
- Right to Data Portability—You have the right to request we provide you with a copy of your personal information in a portable and readily-usable format.
- Right to Deletion—You have the right to request we delete your personal information from our records and the records of any third party with whom we disclosed your personal information with. Please note that upon request EuroPharma will send notice to our service providers to delete your personal information. EuroPharma however will not be able to delete your information from our records. We must maintain your records so that we can comply with recall requirements, in the event of a product recall.
- Right to Correct Inaccurate Personal Information—You have the right to request we correct inaccurate personal data that has been collected.
- Right to Opt-Out of Sharing of Personal Information for Cross-Contextual Advertising—You have the right, at any time, to tell us not to share your personal information for the purpose of cross-contextual advertising (this means sharing your information to target you with ads that follow you as you browse the internet from one website to another). Please note EuroPharma, Inc does not sell or share personal information.
- Right to Limit Use and Disclosure of Sensitive Personal Information—You have the right to tell us to limit the use of your sensitive personal information to that which is necessary to perform the services or provide the goods. Please note EuroPharma, Inc limits the use of sensitive personal information to that which is necessary to perform the services or provide the goods associated with our site. We do not sell or share your sensitive personal information.
- Right to No Retaliation or Non-Discrimination—You have the right to exercise these rights without discrimination. The law prohibits us from charging different prices, providing different services, or denying goods or services to a consumer who exercise their privacy rights.
How Can You, as a California Resident Exercise Your Rights?
If you would like to exercise any of your rights, please carefully read this section.
If you would like to request the data we’ve collected about you, correct inaccurate data we’ve collected about you, or delete the data we’ve collected about you, please click here. This link will bring you to our Privacy Act Personal Information Request Form. This form must be completed in full for your request to be processed. Failure to complete the form in full means your privacy request will not be transmitted or processed.
Once your form is completed and submitted, you will receive an automated response which serves as acknowledgement that we have received your request. Upon receipt of your request, we will verify your request by comparing data points we’ve asked for on the form with the data points we have within in our system. This verification process is required by law. Once the request is verified, we will proceed in carrying out the request you’ve made. Any information or confirmation we provide you with will be provided in a readily usable format within the timeframe as specified by law.
If you choose not to utilize the link we’ve provided to carry out the privacy requests listed in the paragraph above, you may call 877-575-5155. This is a direct number to our Customer Service Team. Please let our customer service team member know you would like to make a privacy request. The customer service member will direct you to the Privacy Act Personal Information Request Form link provided within this policy or if you choose they will link directly to the Privacy Act Personal Information Request Form and complete the form on your behalf. Please understand that you will need to provide personal information to our customer service team member in order for them to complete the form. Keep in mind this information is being requested so that we can carry out your request and complete the verification process as required by law.
What happens if a personal information request cannot be verified?
If a personal information request cannot be verified, the request cannot be processed or completed. We may try to contact you with a request for additional data points in an attempt to verify your request. If this does not result in a verifiable request, we will communicate to you that your request cannot be completed because the verification process was unsuccessful.
Data requests can be made twice within a 12-month period. Please be sure to provide all information requested for verification purposes. As dictated by law, verification is required before we perform any personal information request. We will process your request within the timeframe as required by law.